shipping, warranty and returns
Shipping
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Orders are shipped Monday–Friday from Barcelona, Spain using tracked services (UPS, Zeleris, or Correos Express).
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Most orders ship within 1 working day.
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Typical delivery times:
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Spain & EU: 2–3 working days
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Worldwide: 3–7 working days (customs may add time)
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Tracking numbers are sent by email after dispatch.
Local pickup (Barcelona)
Choose “Local Pickup” at checkout and collect from our store:
📍 Calle Verdi 28, Local, 08012 Barcelona
🕐 Monday–Saturday, 11:00–20:30
Customs & duties
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Orders outside the EU may incur customs duties/taxes, which are paid directly by the recipient.
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If charges are refused and the parcel is returned, we refund the item cost minus return shipping and administration fees.
Risk of loss
We remain responsible until your order is delivered to you (or a safe place you authorised). After delivery, loss or theft is at your risk. If you’d like insurance or signature delivery, please contact us before ordering.
Online orders (EU/EEA customers)
Right of withdrawal – 14 days
You have the legal right to withdraw from your online purchase within 14 calendar days of receiving your order, without giving a reason.
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To exercise this right, email store@dubblefilm.com with your order number and a clear statement.
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You must send goods back within 14 days of informing us.
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Unless otherwise stated, you pay return shipping.
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Refunds (item + standard outbound shipping) are processed within 14 days of withdrawal. We may withhold refund until we receive the goods or proof of return.
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If goods are handled beyond what is necessary to test them, we may deduct for diminished value.
Exceptions
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Film: Unopened film may be returned. Opened/used film may still be returned, but if not resaleable we may deduct up to its full value.
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Customised/personalised items: Not eligible for withdrawal.
Faulty goods
If an item is faulty or develops a defect:
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New products are covered by the 3-year legal guarantee.
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Remedies (repair, replacement, price reduction, or refund) are free of charge, including return shipping and labour.
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Please email store@dubblefilm.com with your order number, description of the issue, and photos/video if possible.
In-store purchases (Barcelona shop)
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Spanish law does not require change-of-mind returns for in-store sales.
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As a courtesy, we allow 14 days for returns of unused items in original condition with receipt. Refunds cover the product price (not shipping).
Faulty goods
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Covered by the 3-year legal guarantee (new goods).
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Remedies (repair, replacement, refund) are provided free of charge.
Vintage & Second-Hand Cameras (sold in-store only)
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All vintage/second-hand cameras are tested before sale and sold only in our Barcelona shop (not online).
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Under Spanish law, second-hand goods are covered by a 12-month legal guarantee, limited to hidden defects that make the camera unusable.
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This guarantee does not cover:
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Cosmetic wear visible at purchase
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Age-related deterioration (e.g. meters, capacitors, seals, batteries)
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Misuse, moisture, drops, or third-party repairs
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Testing period
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For the first 7 days after purchase, if the camera proves faulty, you may return it for a replacement of similar value or a refund.
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After this period, the 12-month guarantee applies only to hidden defects.
Specific product notes
SHOW camera
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Online: covered by the 14-day withdrawal right and 3-year guarantee.
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In-store: 14-day voluntary return + 3-year guarantee.
Film
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Online: 14-day withdrawal applies (unopened = full refund, opened = possible deduction).
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In-store: return only if unopened and unused within 14 days.
Bags & stationery
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Online: covered by 14-day withdrawal.
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In-store: 14-day voluntary return for unused items in original condition.
📄 Model Withdrawal Form (EU law)
(Complete and return this form only if you wish to withdraw from the contract. You may also simply email us at store@dubblefilm.com with your order number and request to withdraw.)
— To: Shoot dubblefilm SLU, Calle Verdi 28, Local, 08012 Barcelona, Spain
Email: store@dubblefilm.com
— I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
…………………………………………………………………………
— Ordered on () / received on ():
…………………………………………………………………………
— Order number:
…………………………………………………………………………
— Name of consumer(s):
…………………………………………………………………………
— Address of consumer(s):
…………………………………………………………………………
— Email of consumer(s):
…………………………………………………………………………
— Signature of consumer(s) (only if this form is notified on paper):
…………………………………………………………………………
— Date:
…………………………………………………………………………
(*) Delete as appropriate.
Contact
📧 store@dubblefilm.com
📍 Shoot dubblefilm SLU, Calle Verdi 28, Local, 08012 Barcelona, Spain