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FAQ

Frequently asked questions

Do not hesitate to let us know if your purchase is a gift, we have an amazing dubby wrapping paper that will make your package extra special.

All our orders are sent from Barcelona Spain using UPS or Zeleris express Tracked service - We do not float them over in the sea like the photo suggest.

Shipping costs will be calculated at checkout. If you live in Barcelona we offer a pickup location Monday to Friday 9:00 to 15:00 at our office.

We ship every day Monday to Friday and orders can take between 2-5 working days worldwide.

Keep in mind that if you order outside de EU, you might have to pay customs fees on your country. For import taxes please contact your local tax authority. If you reject custom charges the order will be sent back and we will be charged an administration fee. Once returned we will then refund your order after deducting the administration fee.

SHOW camera: I simply don’t like it!

The SHOW camera can be returned with no questions asked within two weeks from the date it was purchased. The SHOW will need to be sent back in its full packaging with a tracked shipping service to:

Shoot dubblefilm SLU
Carrer Zamora 99 3-2
Barcelona 08018
Spain

Once received we will refund the camera only. Shipping cannot be refunded.  Please include a note with your order number.

It’s not working!
If your SHOW is faulty within the first two months since the delivery date, send a basic video with your phone showing the fault to: help@dubblefilm.com and please include your order number. Jano will check it out and get back to you.

We will ship a replacement to the address in the original order. Camera only with no strap or case.

If your SHOW develops a fault after the first two months and within the first year please ship the camera only with no strap or case using a tracked service to:

Shoot dubblefilm SLU
Carrer Zamora 99 3-2
Barcelona 08018
Spain

Please include the order number and explain what the fault is. Once we’ve checked the camera we will send a replacement out to the address in the original order.

Film

We do not accept returns of photographic film. This is because we can’t be sure if the film has been exposed by a client and therefore cannot resell returned film. If you have any issues with your film or the results of the films please email help@dubblefilm.com with examples and we will try to help!

Second hand vintage cameras

Please check the photos carefully as we display all signs of use, marks and scratches clearly in the photos. We do not accept returns based on not liking the camera's aesthetics.

We test the cameras before putting them online and again before sending them out. Once you receive the camera please test it right away, if there is a fault we will need to open a case with UPS as damaged in transportation and issue you a full refund.

If the camera is working when received but develops a fault within the first month please send a basic video with your phone showing the fault to: help@dubblefilm.com and please include your order number. If the camera is not repairable we will issue a full refund of the camera only. 

For any questions please do not hesitate to contact Jano on help@dubblefilm.com

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